Terms and Conditions

Please note: Completing your payment is confirmation that you accept these terms and conditions. We suggest you print these and save them for future reference.

Personal Coaching

Coaching is a talking intervention which aims to create the optimum conditions in which the client can expand, grow and evolve. The coach's skill lies in the coaching process and in his or her ability to draw forth the coachees' strengths. This is a collaborative process. Whilst we aim to provide the highest quality coaching available the coach is not and cannot be held responsible for the coachees' growth.

Coachees take full responsibility for their own growth and learning. The coach may suggest fieldwork and exercises or suggest clients explore a particular area, but does not (and could not) enforce any course of action on a coachee. The responsibility for choosing such action, carrying it through, and any growth and benefits that result lies solely with the coachee. The coach is not responsible for results and results cannot be guaranteed.

Although many coachees do, indeed, make huge shifts, others do not and choose to discontinue coaching. Change is never comfortable and this process does not suit everyone. Refunds will not be given on sessions where coaching has already been provided in good faith. Refunds may be given on outstanding sessions that have been paid for in advance but where coaching has not yet taken place. Where refunds are given it will be for each whole session of outstanding coaching. Refunds will not be given on part of a session. Our decision is final in this regard and we reserve the right to refuse refunds.

We acknowledge that clients often purchase coaching packages for others. In these terms the purchaser of services is referred to as 'The Client', the provider of the service is 'We', 'Us', 'Our' and 'the Coach' and the receiver of the service is referred to as 'you', 'the coachee' or 'the participant'. The client, coachee or coach may cancel the coaching relationship at any time. Where a coachee cancels, the client will be refunded for outstanding sessions in which coaching has not yet taken place. 

It is the coachees' responsibility to check which time zone they are in and ensure calls are suitable for them. All times on this website are given in UK (GMT and BST). 

All coaching is confidential. Your personal information is known only to your coach and anything you discuss with your coach remains between the two of you.

Call your coach for scheduled sessions at the time you both agreed on. The coach reserves the right to change sessions for scheduling purposes and will give at least 24 hours notice.

Coach and coachee will let each other know at least 24 hours in advance, if either needs to reschedule. If 24 hours notice is given, sessions and be rescheduled to another time. If less than 24 hours notice is given you will forfeit your session plus fee.

Teleclasses Our teleclasses are primarily group coaching calls. Class participants are in a coaching relationship with the teleclass leader and are regarded as 'coachees' for the duration of the class. As such they are responsible for their own learning and growth. Results cannot be guaranteed. The terms above apply equally to class participants with the exception of numbers 6 and 8.
The coach leading a teleclass may not necessarily be a teacher (though some may be). The focus of our teleclasses is the coaching process alone and participants are encouraged to take responsibility for their own learning. Coaches are not there to offer advice or information. Where information leads are provided in any coaching program this is offered on an educational basis only, to invite and encourage participants to conduct their own research. It is the participants' responsibility to check the accuracy of any factual information given, and to conduct their own research.